Cookies Policy

1. Purpose of this Cookie Policy

This Cookie Policy explains how the companies operating vehicle rental services under the Jumbo Car brand use cookies and other tracking technologies when you visit www.jumbocar.com, its language versions, territory-specific sections, and the services made available through the website.

The purpose of this Cookie Policy is to provide clear and transparent information about:

• the cookies and tracking technologies used on the Website;

• the purposes for which they are used;

• the services and partners that may use them;

• their retention periods;

• the conditions under which your consent is collected; and

• the options available to you to accept, refuse, or modify your cookie preferences.

This Cookie Policy should be read together with the Jumbo Car Privacy Policy, which explains in greater detail how your personal data is collected, processed, stored, and protected.

2. Who uses cookies on this Website?

The www.jumbocar.com website provides access to services operated by several Jumbo Car companies located in different countries and territories.

Depending on the destination selected, the services you access, and, where applicable, the location where your rental vehicle is collected, the Data Controller responsible for processing your personal data is the company operating the relevant Jumbo Car business.

The identity and contact details of each Data Controller are provided in the Data Controllers section of this Cookie Policy, as well as in the Legal Notice and Terms and Conditions applicable to the selected destination.

Throughout this Cookie Policy, the terms "Jumbo Car," "we," "our," and "us" refer, depending on the context, to the Jumbo Car company responsible for the services relating to the selected destination.

Data Controllers

Depending on the services you use, certain third-party providers may also place their own cookies or tracking technologies and act as independent Data Controllers. In such cases, these third parties determine the purposes and means of processing your personal data in accordance with their own privacy policies.

3. What are cookies and tracking technologies?

A cookie is a small text file that is stored on or accessed from your device when you visit a website or use an online service.

The term tracking technologies refers more broadly to any technology capable of storing information on your device or accessing information already stored on it. These technologies may include, but are not limited to:

• HTTP cookies;

• tracking pixels or web beacons;

• advertising identifiers;

• information stored in your browser's local or session storage;

• technologies used to recognize a browser, device, or user session.

Tracking technologies may be used when you access the Website from a computer, smartphone, tablet, or any other internet-connected device.

They may be placed:

• directly by Jumbo Car;

• by service providers acting on behalf of Jumbo Car; or

• by third-party partners providing their own services or technologies.

4. First-Party Cookies and Third-Party Cookies

First-Party Cookies

First-party cookies are placed directly by the Jumbo Car website you are visiting.

They may be used to:

• ensure the proper operation of the Website;

• secure communications and transactions;

• maintain your browsing session;

• remember your preferences;

• enable the booking engine to function correctly;

• measure the use and performance of the Website.

Third-Party Cookies

Third-party cookies are placed or accessed by external services integrated into the Website, such as analytics tools, advertising platforms, affiliate marketing services, mapping services, embedded media, or online messaging services.

These third parties may process the information collected through their cookies in accordance with their own Terms of Service and Privacy Policies.

5. What categories of cookies do we use?

5.1 Strictly Necessary Cookies

These cookies and tracking technologies are essential for the operation, security, or provision of a service that you have expressly requested.

They may be used to:

• display the Website correctly;

• secure communications and data exchanges;

• distribute traffic across multiple servers;

• maintain your booking session;

• operate the search and booking engine;

• store your cookie preferences;

• remember your selected language or destination;

• prevent technical errors, misuse, or fraudulent activity;

• allow access to secure user areas, where applicable.

Because these cookies are strictly necessary to provide the requested service, they do not require your consent.

They may be associated with the following services:

5.2 Analytics Cookies

Analytics cookies help us understand how visitors use the Website so that we can improve its functionality, usability, and overall performance.

They may be used to measure:

• the number of visits and visitors;

• pages viewed;

• browsing journeys;

• searches performed;

• interactions with buttons and website content;

• technical performance;

• website errors;

• booking funnel performance;

• completed reservations;

• visitor locations, devices, and browsers.

The Website currently uses, among others:

5.3 Advertising and Conversion Tracking Cookies

These cookies enable us to measure the effectiveness of our advertising campaigns, attribute reservations or interactions to specific campaigns, and, where you have provided your consent, personalize advertising displayed on third-party websites and platforms.

They may be used to:

• measure visits generated by advertising campaigns;

• attribute bookings to marketing campaigns;

• monitor key steps within the booking process;

• measure cart additions and checkout initiations;

• measure completed reservations;

• build advertising audiences;

• perform remarketing campaigns;

• limit repeated advertising displays;

• optimize campaign targeting and performance.

The Website may use services such as:

5.4 Cookies Related to External Content and Third-Party Services

Some pages of the Website may integrate services provided by third parties, including:

• interactive maps;

• embedded videos;

• contact forms;

• live chat modules;

• AI-powered virtual assistants;

• social media sharing tools;

• messaging services.

These services may place or access cookies when they are activated.

Where external content requires consent, it may remain blocked until you choose to enable the corresponding cookies.

Refusing these cookies may prevent access to the relevant content without affecting the rest of the Website.

5.5 Preference and Personalization Cookies

These cookies remember certain information in order to personalize your browsing experience.

For example, they may store:

• your preferred language;

• your selected destination;

• display preferences;

• information facilitating future searches;

• dismissal of informational messages;

• interface preferences.

Where a cookie is strictly necessary to provide a feature you have expressly requested, it may be used without obtaining your consent.

In all other cases, these cookies will only be activated after your consent has been obtained.

6. Detailed List of Services and Tracking Technologies

The table below summarizes the main services that may use cookies or other tracking technologies on the Website.

The exact list may vary depending on:

• the destination selected;

• the language version of the Website;

• the page visited;

• the features you use;

• active marketing campaigns;

• your consent preferences;

• future technical developments.

7. Technical Inventory of Cookies

A detailed and up-to-date inventory of the cookies and tracking technologies used on the Website, including their names, domains, purposes, and retention periods, is available through the "Manage Cookies" module accessible at any time on the Website.

This inventory is updated regularly to reflect the services and technologies actually deployed.

Depending on the Website version, destination, language, and services used, the inventory may include cookies or identifiers associated with the following technologies:

The exact names, retention periods, and technical characteristics of these cookies may vary depending on the Website configuration, your consent preferences, and updates made by the respective providers.

8. How is your consent collected?

When you visit the Website for the first time, a cookie consent banner allows you to:

• accept all cookies requiring consent;

• reject all optional cookies;

• customize your preferences by category or by provider.

Your consent is valid only when it results from a clear and affirmative action.

Continuing to browse the Website, closing the banner, or taking no action does not constitute consent.

Until your consent has been obtained, non-essential cookies and tracking technologies will not be activated.

Depending on the services available, your preferences may be managed:

• by cookie category;

• by individual provider;

• contextually, before loading specific third-party content.

9. How can you modify or withdraw your consent?

You may modify or withdraw your consent at any time by clicking the "Manage Cookies" link available in the footer of every page of the Website.

Withdrawal of consent applies only to future processing activities and does not affect the lawfulness of processing carried out before your consent was withdrawn.

Withdrawing your consent is as simple as granting it.

You may also delete cookies already stored on your device using your browser settings.

Please note, however, that browser settings alone do not replace the consent management mechanism available on the Website.

Blocking certain strictly necessary cookies may affect the proper operation of the Website, the booking engine, or some of its features.

10. Retention of your cookie preferences

Your choice to accept or refuse cookies is stored for six (6) months, unless:

• there is a significant change to the purposes for which cookies are used;

• new partners or services are added;

• applicable laws require that your consent be collected again.

At the end of this period, the cookie consent banner may be displayed again so that you can renew or modify your preferences.

11. Cookie retention periods

Each cookie has its own retention period.

Depending on its purpose, a cookie may be stored:

• only for the duration of your browsing session;

• for several hours or days;

• for several months;

• up to the maximum period permitted by applicable law.

The exact retention period applicable to each cookie is available in the technical inventory accessible through the "Manage Cookies" module.

Please note that the retention period of the personal data collected through cookies may differ from the lifetime of the cookie itself, depending on the purpose of the processing and applicable legal obligations.

12. Consequences of refusing cookies

Refusing analytics, advertising, or external content cookies does not prevent you from accessing the main features of the Website.

However, depending on the categories of cookies you refuse:

• interactive maps may not be displayed;

• embedded videos may remain unavailable;

• certain third-party services may not function correctly;

• your browsing experience may be less personalized;

• advertisements displayed to you may be less relevant;

• Jumbo Car may have fewer insights to improve its services and measure the effectiveness of its marketing campaigns.

Refusing advertising cookies does not necessarily prevent advertisements from being displayed.

It simply limits our ability (and that of our advertising partners) to personalize advertisements and accurately measure campaign performance through consent-based tracking technologies.

13. Server-Side Data Processing

Certain events and data may be transmitted to our analytics and advertising platforms through a server-side data collection infrastructure.

This architecture may be used to:

• secure data exchanges;

• improve data quality and reliability;

• better control the information shared with third-party providers;

• reduce the direct exposure of your browser to certain third-party services;

• measure the performance of the Website and our marketing campaigns.

The use of server-side data collection does not exempt Jumbo Car from complying with applicable cookie and privacy regulations.

Where consent is required for a specific cookie or processing activity, your consent preferences will continue to be respected, regardless of whether the data is processed client-side or server-side.

14. Google Consent Mode

The Website may use Google Consent Mode to adapt the behavior of Google services according to the cookie preferences you have selected.

Depending on your choices, Google Consent Mode may indicate whether the use of data for the following purposes is permitted or denied:

• analytics;

• advertising;

• personalized advertising;

• advertising-related storage.

Google Consent Mode enables Google services to adjust their operation based on your consent preferences.

However, it does not replace the requirement to obtain valid consent whenever such consent is required under applicable data protection laws.

15. International Data Transfers

Some of our service providers and partners may process personal data from countries other than the country in which you reside, including countries outside the European Economic Area (EEA).

Where required by applicable law, such international data transfers are protected through appropriate safeguards, including, where applicable:

• adequacy decisions adopted by the relevant authorities;

• Standard Contractual Clauses approved by the European Commission;

• Binding Corporate Rules;

• or any other legally recognized transfer mechanism.

For more information about how a specific provider processes or transfers your data, please refer to that provider's Privacy Policy, accessible through the "Manage Cookies" module or through the Jumbo Car Privacy Policy.

16. Data That May Be Processed

Depending on the cookies and services you authorize, the information processed may include:

• cookie identifiers or browser identifiers;

• IP address (which may be truncated, anonymized, or pseudonymized where applicable);

• device type;

• browser type and version;

• operating system;

• preferred language;

• date and time of your visit;

• pages viewed;

• interactions with Website content;

• vehicle searches;

• booking process events;

• traffic source or advertising campaign;

• approximate geographic location;

• technical information relating to the security and operation of the Website.

The technologies used on the Website are not intended to intentionally collect information entered into free-text fields or complete payment card details through cookies or similar tracking technologies.

17. Your Rights

Where cookies or similar technologies involve the processing of personal data, you may exercise the rights granted to you under the applicable data protection legislation.

Depending on your jurisdiction, these rights may include:

• the right of access;

• the right to rectification;

• the right to erasure;

• the right to restriction of processing;

• the right to object;

• the right to withdraw your consent at any time;

• the right to data portability, where applicable;

• where provided by applicable law, the right to establish instructions regarding the handling of your personal data after your death.

You may exercise your rights by contacting the Jumbo Car company responsible for the destination concerned using the contact details provided in the Data Controllers section of this Cookie Policy or in the Privacy Policy.

Proof of identity may be requested where reasonably necessary to verify your identity and protect your personal data.

You also have the right to lodge a complaint with the competent data protection authority in your country of residence or where the alleged infringement occurred.

18. Changes to this Cookie Policy

This Cookie Policy may be updated from time to time to reflect:

• changes in applicable laws or regulations;

• recommendations issued by data protection authorities;

• changes to the Website or booking engine;

• the addition or removal of partners or service providers;

• technological developments affecting cookies or tracking technologies;

• changes to Jumbo Car's data processing practices.

The date of the latest update is displayed at the beginning of this Cookie Policy.

Where a material change affects the purposes for which your consent has previously been collected, Jumbo Car may request that you review and renew your cookie preferences before continuing to use the affected services.