Rental Terms - Jumbo Car Ivory Coast
GENERAL TERMS AND CONDITIONS FOR VEHICLE RENTAL WITHOUT DRIVER
of the company SOCIDA and its associated brands SOCIDA (operating under the trade name JUMBOCAR), hereinafter referred to as the “RENTAL COMPANY”, rents to the renter, signatory of this agreement, the vehicle mentioned on the front side of this contract, in accordance with the terms and conditions below, which the renter accepts without reservation.
The RENTAL COMPANY’s vehicles are only authorized to operate within Ivorian territory.
ARTICLE 1: CONDITIONS REQUIRED TO RENT
The renter must provide all documents required to establish the contract, including proof of identity, a permanent address, and a valid means of payment. The renter must present the original driver's license. Any driver must be at least 23 years old and have held a valid driver’s license for over one year.
ARTICLE 2: VEHICLE PICK-UP AND RETURN
The vehicle (along with its registration documents) is made available to the renter at a RENTAL COMPANY station and must be returned to the location, date, and time specified in the contract, to uniformed staff, during the RENTAL COMPANY’s agency business hours. If the renter is authorized to return the vehicle to a location other than a RENTAL COMPANY agency, the renter remains fully responsible for the vehicle until it is taken over by the RENTAL COMPANY.
For any vehicle pick-up or return outside of the agency’s posted opening hours, an additional fee of 5,000 FCFA (incl. tax) will be charged to the renter at the time of contract initiation and/or closure.
Under no circumstances is the renter allowed to leave the vehicle anywhere other than the agency location specified in the contract. If the vehicle is returned to a location not specified or authorized by the RENTAL COMPANY, the renter may incur a fixed penalty of up to 150,000 FCFA for abandonment fees.
For rentals longer than 30 days, the renter must visit the nearest agency no later than the 29th day of the rental period to renew the debit authorizations. Failing to do so will result in the security deposit being charged on the 29th day of the rental.
ARTICLE 3: VEHICLE CONDITION
A vehicle condition report is attached to your rental agreement. Only an authorized RENTAL COMPANY agent is allowed to complete the initial condition checklist. Otherwise, the vehicle is deemed to have been delivered in accordance with the report. The RENTAL COMPANY will not consider any claims regarding visible damage not reported at the time of pick-up.
The renter must return the vehicle in the same condition in which it was received. Any repair costs resulting from renter negligence or without an identified third party at fault will be added to the rental charges, subject to the provisions in the section "Optional Contractual Guarantees." Vehicles must also be returned in the same level of cleanliness as when picked up.
If a vehicle is returned excessively dirty (animal hair, sand, mud, stained upholstery, burn marks, strong odors, etc.), a cleaning fee of up to 100,000 FCFA (incl. tax) may apply depending on the extent of cleaning required.
The vehicle is provided with tires in good condition and in compliance with road regulations. Any tire damage, punctures, or fuel costs are the responsibility of the renter.
In case of loss and/or damage to the vehicle keys (e.g., immersion in sea or river water, physical damage from dropping, etc.), the renter will be charged for towing, key replacement, and anti-theft system reset, regardless of the insurance plan purchased.
Damage to the upper or underbody of the vehicle is not covered by the damage protection plan (unless force majeure can be proven).
If any of the vehicle documents are lost, replacement costs will be charged to the renter.
ARTICLE 4: LOSS OF COVERAGE (EXCLUSION OF GUARANTEES)
The renter may lose insurance coverage if the vehicle is used in any of the following ways:
By someone other than the renter or an individual authorized by the RENTAL COMPANY
By a driver under the influence of alcohol or drugs, or any substance impairing reflexes
To tow or push any vehicle or trailer
In any form of competition
On off-road terrain unsuited for the vehicle type (e.g., dirt roads, sand, mountainous paths)
To sublet the vehicle
To transport passengers for a fee
With more passengers than authorized
With cargo exceeding the vehicle’s load capacity
To teach driving lessons
To transport hazardous, flammable, or foul-smelling substances
Additionally, the renter may not sell, assign, mortgage, or pledge the contract, the vehicle, its equipment, or tools, nor use them in any way that may harm the RENTAL COMPANY.
The renter is fully subject to all Ivorian laws, including transport, customs, and regulatory requirements, applicable to the transport of goods by public or private means using the rented vehicle.
The renter’s responsibility extends throughout the entire rental period during which the vehicle is in their possession.
The renter is solely responsible for all declarations and payments of duties and taxes related to the transport of goods (e.g., customs, levies, licensing). If the RENTAL COMPANY is held liable for such matters, it expressly reserves the right to seek full compensation from the renter for any resulting damages.
ARTICLE 5: RENTAL TERMS
5.1 Prepayment – Extension
The rates applicable to the rental, additional services, and optional guarantees or insurance are those in effect at the time the contract is signed and are based on the conditions you specified (duration, return location, etc.). Any change to these conditions will result in the application of a different rate reflecting the new terms. Under no circumstances may the initial prepayment be used to extend the rental period.
If the renter wishes to keep the vehicle beyond the initially agreed duration, they must first obtain the RENTAL COMPANY's approval, then visit a RENTAL COMPANY branch to pay the outstanding charges from the previous contract and sign a new agreement. They must also pay the current rental amount in full. Failure to do so may result in legal action for vehicle misappropriation, breach of trust, and loss of insurance coverage. No refund will be issued in the event of early return or if any optional services are contested at the end of the rental.
5.2 Payment
The renter is jointly and severally liable for payment of the rental costs. The estimated cost of the rental and associated services is payable in advance. This amount includes:
The base rental rate, calculated according to the rates in effect at the time of booking or contract signature
Any applicable charges or optional services accepted by the renter
Fees related to any additional guarantees or insurance options selected
A security deposit, if applicable
A fuel service estimate
If payment is made via bank card, the main driver must be the cardholder. However, for the mandatory credit card security deposit, only a pre-authorization will be processed at the start of the rental. No vehicle will be delivered if the pre-authorization cannot be secured at the time of vehicle pick-up.
At the end of the rental, any remaining balance will automatically be charged to the same card, unless the renter provides another payment method accepted by the RENTAL COMPANY. This is subject to the terms of the article below on advance payments, where applicable.
The renter expressly authorizes the RENTAL COMPANY to charge this same account for the non-waivable deductible, as well as any additional fees related to the vehicle or its usage (fuel, damage, fines, etc.).
5.3 Non-Payment
If the renter exceeds the payment due date indicated on the invoice, a late fee will apply, calculated at a rate three times the current legal interest rate. The renter expressly agrees that any payment default or bounced payment will result in the immediate termination of the rental contract and accelerated payment of all outstanding invoices. The RENTAL COMPANY may demand immediate return of any currently rented vehicles.
ARTICLE 6: LIABILITY OF THE RENTAL COMPANY AND THE ISSUER OF A TRAVEL VOUCHER OR PURCHASE ORDER
When a rental is made using a travel voucher or purchase order, the RENTAL COMPANY will invoice the issuer of said document. This issuer is contractually liable for the proper use of the rented vehicle, for payment of the rental and all associated charges, and is fully responsible for any rental extension or in the event of vehicle disappearance.
ARTICLE 7: PENALTY CLAUSE
Failure to comply with Articles 5 and 6 of this agreement will result, in addition to recoverable costs and late payment interest, in the application of a penalty fee set at TWENTY PERCENT (20%) of the total amount still due.
ARTICLE 8: INSURANCE
Only the renter and the authorized drivers approved by the RENTAL COMPANY, as defined in Articles 1 and 4, may be considered insured parties.
8.1 Liability for Damage to the Rented Vehicle
The renter and any authorized drivers agree to be included as insured parties under an automobile insurance policy. This policy provides third-party liability coverage in accordance with local regulations. By signing this contract, the renter agrees to the terms of this policy and undertakes to comply with all its clauses and conditions.
Furthermore, the renter agrees to take all necessary steps to protect the interests of both the RENTAL COMPANY and its insurance provider in the event of an incident, notably by:
Reporting any accident, theft, damage, or fire within 24 hours to the RENTAL COMPANY and immediately notifying the police for any theft, bodily injury, or serious incident;
Including in the accident report the circumstances, names and addresses of any witnesses, the name and address of the opposing driver’s insurance company, and their policy number;
Providing any police or gendarmerie reports, proof of complaint filings, etc.;
Not discussing liability or making any arrangements or settlements with third parties;
Not abandoning the vehicle without first securing it and informing the RENTAL COMPANY.
In the event of damage to the vehicle—whether caused by collision with an identified or unidentified third party, or a fixed or moving object—a deductible, as per the current rate, will remain payable by the renter if they are partially or fully at fault.
If the repair costs are lower than the non-waivable deductible, the RENTAL COMPANY agrees to reimburse the difference within 30 days. Damage includes the cost of repairs, expert assessments, towing, and vehicle downtime. In all cases, a processing fee of up to 75,000 FCFA (incl. tax) will be charged.
Failure to submit a completed accident report or official claim within 24 hours will result in full repair costs being charged to the renter.
Even if the renter has purchased a deductible reduction option, they will remain fully liable for:
All upper-body damages (e.g., from hitting a bridge, tunnel, canopy, tree branches, etc.)
All underbody or mechanical damages (e.g., to the front axle, oil pan, punctured fuel tank, hoses, etc.)
Tire damage
Any damage due to use outside of manufacturer specifications or on unpaved roads
Likewise, the renter will remain fully financially responsible, even with a reduced deductible plan, for:
Damage caused by water (rain, sea, etc.) resulting from negligence (e.g., driving through floodwaters, leaving the vehicle open, or parking in flood-prone areas)
Theft or damage to accessories, and broken glass
The RENTAL COMPANY shall not be held liable for any loss or damage caused to third parties or the renter during loading/unloading, including damage caused by or to vehicle doors.
Any accident report that is incomplete or improperly filled out (missing signatures, information, or date) will result in the renter being charged for the resulting damages.
The renter is considered to have legal custody of the vehicle and must park it in a secure location and keep it locked when not in use.
8.2 Liability in Case of Theft
In the event of theft, the vehicle is covered by the RENTAL COMPANY's insurance provider, provided the following conditions are met:
Compliance with the present terms
Return of the vehicle keys and registration documents
Submission of an official theft report filed with the relevant authorities
The renter has subscribed to additional insurance coverage
The renter remains liable up to the amount of the applicable deductible. Failure to return the keys after a theft will result in the renter being charged the full market value of the vehicle.
Insurance coverage is valid only for the rental period stated in the contract. After this period, the RENTAL COMPANY disclaims all liability for any accident caused by the renter, who assumes full personal responsibility.
8.3 Damage to Personal Belongings
The RENTAL COMPANY shall not be held liable for the loss or damage of personal items left inside the vehicle, whether during or after the rental period.
ARTICLE 9: OPTIONAL CONTRACTUAL COVERAGE
By initialing the corresponding boxes on the front of the rental agreement, and subject to the provisions of Article 8 above, the renter becomes eligible, where applicable, for optional coverage in the event of damage (CDW) and/or theft (TP). In such cases, only the amount of the non-waivable deductible, as indicated on the front of the contract, will be charged to one of the payment cards listed.
9.1 Collision Damage Waiver (CDW) and Theft Protection (TP)
To reduce your liability to the amount of the non-waivable deductible, you may subscribe to the CDW (Collision Damage Waiver) and/or TP (Theft Protection) coverage options for the rented vehicle. An additional coverage option may also be available. Subscription must be confirmed at the start of the rental, with a fixed daily fee, and must be checked or listed on the contract. The remaining deductible amount, if any, will also be stated.
Even when coverage includes full deductible waiver, it does not apply to:
Upper body (roof) damage
Undercarriage damage
Broken glass
Theft of hubcaps or tires
Any cases listed under loss of coverage (Article 4)
Also excluded from all coverage: damage or theft of transported goods.
Depending on the level of coverage selected, you may be charged, for each incident, either the non-waivable deductible or a reduced deductible, based on the vehicle category, as specified in the contract at the start of the rental.
If the actual loss incurred by the RENTAL COMPANY is less than the deductible, the difference will be refunded within 30 days. If your liability is fully waived and the RENTAL COMPANY is reimbursed by the responsible third party, the deductible will be refunded, minus processing fees.
In the event of an accident involving traffic law violations, the deductible is doubled. The RENTAL COMPANY reserves the right to terminate the contract and deny a replacement vehicle. Any prepaid amounts will be retained. All upper-body and undercarriage damages will be fully charged to the renter.
ARTICLE 10: FUEL
Fuel is the responsibility of the renter. If the vehicle is returned with a lower fuel level than at delivery, a refueling fee of up to 30,000 FCFA (incl. tax) will apply, in addition to the cost of the missing fuel, based on the per-liter rate set by the agency.
The RENTAL COMPANY declines all liability in the event of a fuel-type error by the renter. In such cases, the cost of towing, draining, and replacement of damaged parts, if any, will be fully borne by the renter.
ARTICLE 11: MAINTENANCE AND REPAIRS
The renter agrees to use the vehicle responsibly and with care. They assume full custody of the vehicle, and when not in use, must park it in a secure location and lock it.
The renter must regularly check all fluid levels (oil, water, etc.) and remain attentive to dashboard warning lights. If any alert is triggered, the renter must take appropriate precautionary measures, including emergency stop if necessary.
No repairs or standard maintenance operations may be carried out without the prior authorization of the RENTAL COMPANY.
In the event of a mechanical breakdown, the renter benefits from a roadside assistance service, which is included in the rental price.
ARTICLE 12: LIABILITY
The renter is solely responsible for any fines, penalties, and citations issued during the rental period. They are also liable for any customs proceedings brought against them. As such, the renter agrees to reimburse the RENTAL COMPANY for any such costs paid on their behalf.
The renter must also comply with all regulations concerning transport coordination, especially with regard to commercial vehicles.
The RENTAL COMPANY, having taken all reasonable precautions, shall not be held liable for any losses or damages, whether direct or indirect, resulting from a mechanical failure of the vehicle.
In accordance with the principle of personal liability, the renter is solely responsible for any traffic violations committed during the rental period. The renter is hereby informed that their personal information may be shared with competent authorities upon request. In such cases, the renter may be charged an administrative processing fee of up to 15,000 FCFA (incl. tax).
The renter expressly authorizes the RENTAL COMPANY to use their payment method, including credit card, to recover any such amounts.
All fines, fees, charges, and taxes related to traffic or parking violations incurred during the rental are the responsibility of the renter—except in cases where the violation is due to the RENTAL COMPANY’s fault.
ARTICLE 13: DURATION OF THE CONTRACT
The rental is granted for a fixed term, as specified on the front of this agreement. If the vehicle is not returned at the agreed time, and no written extension has been approved, the RENTAL COMPANY reserves the right to retrieve the vehicle at any location and at the renter’s expense, without this being considered an unlawful termination of the contract.
Rental charges are calculated in 24-hour increments. After a grace period of 59 minutes, an additional full day will be charged at the current public rate.
The renter remains fully liable until the vehicle, its registration documents, and the keys are returned, and the contract is formally closed by the RENTAL COMPANY. (See Article 2)
ARTICLE 14: RENTAL SECURITY DEPOSIT
The renter is required to provide a security deposit to the RENTAL COMPANY at the time the rental agreement is signed. The amount of the deposit depends on the category of vehicle rented. It is specified in the RENTAL COMPANY’s rate schedule and also indicated on the rental contract at the start of the rental.
This deposit is intended to cover any loss or damage suffered by the RENTAL COMPANY due to damage to or theft of the vehicle. It does not exempt the renter from directly paying any amounts they may owe, even if such amounts exceed the value of the deposit.
The deposit will take the form of a bank pre-authorization, subject to banking regulations, which includes:
Blocking the amount on the renter’s account for a minimum of 7 days without debiting
An authorization to debit the amount by the RENTAL COMPANY valid for 30 days
It is agreed between the parties that this deposit shall be retained by the RENTAL COMPANY in the event of damage attributable to the renter, in the absence of an identified third party, or in the event of theft of the vehicle (unless covered by the applicable contractual guarantees), up to the amount of the actual loss.
The RENTAL COMPANY is also expressly authorized by the renter to deduct from the deposit any sums owed by the renter to the RENTAL COMPANY or to any third party, authority, or institution, including charges for fuel, repairs, maintenance, fines, etc.—even after the vehicle has been returned, provided the debt originated during the rental period.
If the deposit amount is insufficient to cover the amounts due, the renter agrees to pay the difference upon first request, either to the RENTAL COMPANY or to the entitled party.
ARTICLE 15: PROCESSING OF PERSONAL DATA
The company SOCIDA collects your personal data prior to entering into any rental agreement. The data collected is used for customer account management purposes by SOCIDA.
In accordance with Law No. 09-08 on the protection of individuals with regard to the processing of personal data, you have the right to access, correct, and delete your personal information. You also have the right to object to the processing of your data for legitimate reasons or to its use for marketing purposes, including commercial solicitations.
To exercise your rights to access, rectification, or objection, you may contact our customer service at: 📧 jumbocar.ci @ gbh.fr
ARTICLE 16: VEHICLE GEOLOCATION
SOCIDA has equipped the rented vehicle with a geolocation system. The data collected is processed for security reasons and for fleet management purposes.
In accordance with Law No. 09-08 on the protection of individuals with regard to the processing of personal data, you have the right to access, correct, and delete your personal information, as well as the right to object to the processing of your data for legitimate reasons or its use for prospecting purposes, particularly for marketing.
To exercise your rights of access, rectification, or objection, please contact our customer service at: 📧 jumbocar.ci@gbh.fr
ARTICLE 17: RESERVATION CANCELLATION
With our flexible cancellation policy, you can book with Jumbo Car confidently:
Free cancellation / Full refund is available for pre-paid online car rentals if the cancellation is made at least 48 hours before the scheduled start of your rental.
For reservations with pay-on-arrival (deferred payment), you may cancel up to the scheduled start time of your rental.
If you cancel less than 48 hours before the scheduled start of your rental in France, a fee of 45,000 FCFA will be deducted from your refund.
ARTICLE 18: TERMINATION OF THE CONTRACT
Any breach of the rental conditions by the renter will result in the termination of the rental, without prejudice to any damages the RENTAL COMPANY may claim as compensation.
ARTICLE 19: JURISDICTION
In the event of any dispute related to the execution of this contract, and if the customer is a business entity, exclusive jurisdiction shall lie with the courts in the location where the rental was carried out, i.e., the place where the vehicle was made available.