FAQ – Booking, Rental agreement & Arrival in Costa Rica

The price difference is based on the level of coverage included.

The “third-party protection only” option is cheaper because it does not include coverage for the rental vehicle. It assumes that you already have external insurance (credit card or other) and therefore requires an insurance certificate.

The option that includes vehicle coverage (with deductible) is more expensive because it directly includes insurance (CDW / LDW) specifically designed for the rental.

In summary:

• lower price = less coverage + additional steps required

• higher price = more coverage + greater simplicity

The best choice depends on your situation, your existing insurance, and the level of peace of mind you are looking for.

Check out our full article on this topic.

Yes. Our website allows you to confirm an online reservation with payment upon arrival at our agencies in Costa Rica. Important: If you choose the "Pay at Agency" option, you will not be able to benefit from the discount offered for online prepayment.

No. Reservation modifications cannot be made directly through the website.

• If your reservation was made on our website (whether paid online or at the agency), you must cancel the original booking and send your cancellation request by email to info@jumbocar-costarica.com

  . Please note that cancellations due to modifications are subject to the same conditions as a standard cancellation (see terms and conditions).

• If you wish to modify a reservation directly at the agency, send your change request (dates, duration, vehicle category) by phone at +506 22 55 86 26 or by email to info@jumbocar-costarica.com

  . The modification will be confirmed based on availability and any applicable rate adjustments.

Yes. Our online reservation system is protected by an SSL server (data encryption system) that guarantees the security and confidentiality of your transaction.

If you have not received your confirmation by email, call us at +506 22 55 86 26 or email us at info@jumbocar-costarica.com. We will assist you in obtaining the document or explaining the reason for the delay.

If your payment is not processed correctly, verify that your card details were entered correctly.

• Check with your bank to ensure you have not reached your purchase limit.

• If you have made multiple reservations in a short time (flights, hotels, cars), your bank may have temporarily blocked your card.

If after these verifications you still encounter issues, contact us at info@jumbocar-costarica.com for technical assistance.

At the end of the reservation process, you will see a "Reservation Confirmation" page with your reservation number. You will also receive a confirmation email with the details of your reservation. We recommend printing this email and keeping it for your records.

Yes, but certain conditions must be met:

• The vehicle must be returned in the same clean condition in which it was delivered.

• If the vehicle requires special cleaning (animal hair, mud, sand, stained upholstery), a charge starting from 75 USD will apply, depending on the level of cleaning required.

• It is recommended to transport pets in a secure cage to avoid distractions while driving.

• You can also secure your pet with a special seatbelt to ensure their safety.

It is important to guarantee the stability of the cage or the restraint system to avoid accidents while driving.

Credit cards: American Express, Mastercard, Visa.

If you book on our website, your rental will automatically include Third-Party Damage Protection (LIA).

The basic protections do not include:

• Damage to the upper and lower parts of the vehicle.

• Damage to mechanical parts (oil pan, suspension).

• Damage due to improper use, off paved roads, or natural phenomena (water, rain, sea).

• Theft or deterioration of accessories (antenna, mirror, key, upholstery).

• Breakage of glass and tires.

• Loss or damage to personal belongings inside the vehicle.

• Towing and roadside assistance expenses.

For more information on additional coverage, please visit our "Protections and Insurance" page.

Jumbo Car Costa Rica offers a wide range of vehicles, including:

• SUVs and 4x4s for exploring the country safely.

• Compact and economical cars for those seeking an affordable option.

• Family vehicles for greater comfort on long trips.

Check our selection of models on our website.

No. Reservations are made by vehicle category and not by specific model. If a particular model is available, we may confirm it upon request.

The minimum age to rent a car is 18 years, with at least 2 years of driving experience. Additional conditions may apply for premium models.​ A young driver insurance will be asked for drivers under 25 years old.

San José agency (Juan Santamaría International Airport - SJO):

• Location: In front of Juan Santamaría International Airport.

• Hours: Every day from 7:00 am to 9:00 pm.

Liberia agency (Daniel Oduber Quirós International Airport - LIR):

• Location: Kia Concession, 5 minutes from Daniel Oduber Quirós International Airport.

• Hours: Every day from 8:00 am to 6:00 pm.

To sign the contract and receive your vehicle, the following documents are required:

• A valid driver's license issued in your country of residence. In the case of a digital driver’s license, the customer must present the official version (PDF, image, or link) at the counter, including a code or QR code that allows its authenticity to be verified.

• A valid passport.

• A bank card with an expiration date later than the end of the rental period.

• Proof of online reservation (if applicable).

These documents will also be required for any additional driver listed on the contract.

No. If you have a valid U.S. or Canadian driver’s license, you’re good to go.

In the case of a digital driver’s license, the customer must present the official version (PDF, image, or link) at the counter, including a code or QR code that allows its authenticity to be verified

No. It is mandatory to present the original driver's license. Photocopies, even certified ones, are not accepted.

In the case of a digital driver’s license, the customer must present the official version (PDF, image, or link) at the counter, including a code or QR code that allows its authenticity to be verified.

Yes. A pre-authorization will be made on your credit card at the time of contract signing.

Important details:

• Check or increase your credit limit before picking up the vehicle.

• The deposit amount corresponds to the deductible applicable in case of an incident (this varies depending on the vehicle category and the coverage purchased).

• This amount is not charged but is blocked on your account until the end of the rental period.

No. Jumbo Car Costa Rica does not charge the deposit, but a mandatory pre-authorization is required on your credit card.

This pre-authorization covers:

• The rental contract amount.

• The deposit corresponding to the vehicle category.

For more information, please inquire at the time of your reservation or vehicle pick-up.

Yes. A thorough inspection is recommended before departure:

• Verify that the vehicle's condition matches the inspection document provided by our agents.

• If you notice any unrecorded damage, take photos and videos. These records will serve as a reference when returning the vehicle.

Yes. You can add additional coverages in the following ways:

• During step 3 of the online reservation process.

• At the agency, when signing the contract.

Available options:

• Full or partial franchise reduction (SLI, PLDW, TLDW, ASSVE).

• Additional coverage for young drivers and additional drivers.

For more details, please refer to the "Protections and Insurance" section on our website.

Yes, it is possible. We currently have two offices in Costa Rica (San José and Liberia).

Yes, but an additional fee of 35 USD will apply for deliveries outside business hours. To arrange a late delivery, please contact us in advance.

You can contact us :

• by phone: +506 22 55 86 26

• by e-mail: info@jumbocar-costarica.com

• by WhatsApp

• via social media (Facebook, Instagram)

Reservation must always be in the name of the person collecting the vehicle, this person must present a credit card under his name for the required deposit

The purpose of this FAQ is to guide you by answering any questions you may have about renting a car in Costa Rica.

Yes, only if you choose a plan without vehicle coverage (third-party protection only).

In that case, you must prove that you are covered through external insurance (credit card or other) by providing an official insurance certificate.

What must a valid insurance certificate include?

A compliant certificate must include:

• the name of the insurance provider

• the name of the main driver

• the last four digits of the credit card

• explicit mention of Costa Rica

• the type of vehicle covered (SUV, 4x4, etc.)

• the validity period

• the coverage amounts

What happens if I don’t have an insurance certificate at the counter?

You have two options:

• purchase the rental company’s insurance

• or accept a high deductible (large security deposit)

Check out our full article on this topic.