FAQ - Rental Car Insurance in Costa Rica

Modify a reservation You can modify your reservation free of charge up to 24 hours before the pick up. For the new dates, the current rates will apply. Cancel a reservation You can cancel without charge your reservation up to 24 hours before the vehicle pick-up in Costa Rica and without justification. The refund will be made within 10 working days. After 24 hours before the vehicule pick-up, no refund

To rent a car at Jumbo Car Costa Rica, you must : be at least 18 years old and have 1 year of driving experience for mini and economic car. be at least 21 years old and have 2 year of driving experience for all car except full size and luxury one. For some vehicles, you must be over 25 years old and have 3 years of driving experience. All this is indicated when you make the reservation and before the payment.

What is included in the car rental rate for bookings made through our website Jumbo Car Costa Rica: Unlimited Km, Mandatory Liability Inssurance, the legal and mandatory one, up to 10 000USD and cover body damages Collision Damage Waiver (deposit required) Protection in case of theft (deposit at your expense) Airport taxes No additional fees are added to the rental rate for reservations made through our website Jumbo Car Costa Rica (unless additional options are added).

To sign your rental contract and to collect your vehicle you must come with the following documents:

• Valide ID of the main driver (Passport if you are foreigner + turism visa)

• Valide Driver's license of each driver registered on the contract (In the case of a digital driver’s license, the customer must present the official version (PDF, image, or link) at the counter, including a code or QR code that allows its authenticity to be verified)

• Credit card with main driver name, with sufficient funds for the vehicle deposit (Visa, Master Card, American Express are accepted, Maestro, Dinners Club, and Electron cards are not accepted). Only original documents are accepted, all photocopies will be refused.

An International driver's license is not mandatory to drive in Costa Rica. Local driver's licenses are accepted only with latin letter.

In the case of a digital driver’s license, the customer must present the official version (PDF, image, or link) at the counter, including a code or QR code that allows its authenticity to be verified

Reservation must always be in the name of the person collecting the vehicle, this person must present a credit card under his name for the required deposit

The purpose of this FAQ is to guide you by answering any questions you may have about renting a car in Costa Rica.

We accept the following payment methods:

• Credit card (debit and credit)

• Cash (maximum 1000 €)

• Vacation vouchers (unlimited)

By default, when you rent from Jumbo Car, you are covered for third-party road insurance. For maximum coverage, we offer optional cover when you sign the rental contract.

These optional coverages limit your liability in the event of a claim.

As Jumbo Car is not an insurance company but a car rental company, we do not offer insurance but rather a buy-back of the deductible linked to potential damage to the vehicle.

Some bank cards offer their owners insurance cover when renting a vehicle: material damage, theft, cancellation, etc. As each card provider has its own specificities, we invite you to visit your card provider's website:Visa : https://www.visa-assurances.fr/Mastercard: https://www.mastercard.fr/fr-fr/particuliers/produits-cartes/toujours-une-carte-pour-vous/detail-des-gammes-de-carte.htmlAmerican Express: https://www.americanexpress.com/fr/voyages/foire-aux-questions/location-de-voiture/

A vehicle's deductible is the maximum amount that can be charged to you in the event of a claim.

Buying back this deductible allows you to reduce or eliminate your loss in the event of a claim.

You have the option of fully or partially waiving your deductible. Please note! Even if you buy back the excess, a deposit (the amount of which depends on the type of vehicle rented) is compulsory.