FAQ - While Driving Your Rental in Costa Rica
Your questions about renting a car in Costa Rica during your stay
Here you’ll find useful information to help you enjoy a worry-free trip.
This section covers everything that might come up while you're on the road — and even after your rental ends with Jumbo Car Costa Rica. These are the most frequently asked questions during the rental period and throughout your stay:
Can I change the duration of my contract during my stay?
Yes, but it is subject to approval by Jumbo Car Costa Rica.
To request a change in the contract duration, you must: Call our agency at +506 22 55 86 26.
Business hours:
San José:
07:00 am - 09:00 pm.
Liberia:
08:00 am - 06:00 pm.
Conditions:
The extension of the contract depends on the availability of the vehicle.
A rate adjustment will apply based on the new duration.
Additional payment authorization may be required.
Important: Insurance and coverage only apply to the period stated in the contract. If you keep the vehicle beyond the agreed return date without authorization from Jumbo Car, it will no longer be covered by insurance.
Is there a mileage limit?
No, at Jumbo Car Costa Rica we offer unlimited mileage. You can travel freely without worrying about the distance covered.
How are additional days calculated?
Each rental day is calculated in 24-hour periods starting from the pick-up time.
There is a 29-minute grace period when returning the vehicle.
If this period is exceeded, an additional day will be charged.
What should I do if I lose the vehicle keys?
You must contact us immediately at +506 22 55 86 26 (08:00 am - 09:00 pm).
Important:
The cost of replacing the key and vehicle relocation will be at your expense.
Insurance coverage does not include this type of incident.
What should I do in case of accident?
Steps to follow:
Ensure the area is safe and do not move the vehicle.
Call the traffic police (911) and the insurance company (800 7825 4827).
Wait for the arrival of an insurance agent and a traffic police officer, who will prepare the reports.
Present your passport, driver's license, and vehicle contract. In the case of a digital driver’s license, the customer must present the official version (PDF, image, or link) at the counter, including a code or QR code that allows its authenticity to be verified.
Once the reports are received, you must send them to Jumbo Car Costa Rica.
What should I do if the vehicle breaks down or I have an accident?
In case of a breakdown:
Our assistance service will take care of repairing the vehicle or arranging a replacement.
In case of an accident:
Follow the steps mentioned in the previous section and contact Jumbo Car Costa Rica.
What should I do if the vehicle is stolen?
Steps to follow:
Report the theft to the local police.
Present yourself at the Jumbo Car agency where you picked up the vehicle to deliver:
The vehicle keys.
The official theft report.
A deductible will apply according to the protection package contracted. For more information, consult our General Conditions.
Can I leave Costa Rica with the vehicle?
No. It is not permitted to travel to Panama or Nicaragua with the vehicle.
Do I need to perform any maintenance on the vehicle during my stay?
All our vehicles are regularly inspected. However, we recommend:
Periodically checking water and oil levels.
Verifying tire pressure during long trips.
Immediately reporting any warning lights on the dashboard.
If you have any concerns, our technical team is available during office hours for assistance.